Last updated on: 09-11-2025
Introduction
EnterGameStudio (“we ”, “ us ”, “ our ”) recognizes the importance of protecting your personal information. This Policy explains how we collect, use, store and communicate your personal information.
Personal information is any information about you that allows you to be directly or indirectly identified (for example, by combining it with other information).
This Policy applies to the users and customers of our websites, video games, applications, services and products. It does not apply to our authorized persons, candidates or suppliers.
By providing us with your personal information after you have been informed of this Policy, in accordance with applicable laws, you consent to the collection, use, storage and communication of such information as set out in this Policy. In certain cases, your consent may also be implied, in accordance with your reasonable expectations.
We reserve the right to update this Policy at any time and such modifications will enter into force on the date specified in the update. Please regularly check for changes to this Policy. We will consider that you have accepted the changes to this Policy if you continue to provide personal information to us once the changes enter into force.
Who collects personal information
We collect your personal information on our own behalf.
Your personal information may also be collected on our behalf by third parties, such as: ordering and online store platforms, support service suppliers and moderators.
How and what personal information we collect
We collect personal information directly from you when you provide it to us, for example:
In addition to the above, we may also collect personal information when you decide to subscribe to a newsletter, enter a contest or take part in a survey.
The information we collect includes the following personal information:
The type of personal information we collect depends on various factors and on the context. We only collect such personal information that we consider necessary for the conduct of our business and the fulfilment of identified purposes.
Personal information may be collected if it is publicly available online, such as in social media accounts.
We automatically collect personal information provided by analytical tools or digital markers on our websites and in our video games. These analytical tools only collect a limited set of data, consisting of:
We do not collect any information relating to payment cards. Payments made via our websites or applications are processed directly by our service provider, which has sole access to payment card information. Your online transactions are secured in accordance with our service provider’s transmission standards, so that your transactions are routed and processed securely.
For which purposes do we collect personal information
We collect personal information for the following purposes:
In addition to the purposes described above, we will inform you of other purposes for which your personal information is collected when it is collected at the latest.
If we intend to use the personal information we have collected for purposes not previously communicated, we will ask for your separate consent before doing so, unless applicable laws allow us to do so without your consent.
What technology we use to identify, locate or profile people
We may use cookies. Cookies are fragments of information sent to your computer or mobile device when you view a website. They are saved, temporarily or permanently, on your computer’s or mobile device’s hard drive, leaving a record of your visit. Every time you go to a website, a cookie can be created and stored, which allows us to “recognize” you each time you consult the website.
Cookies that allow you to be identified, located or profiled are deactivated by default. You must first accept them. You may refuse such cookies, but if you do, some functionality will not be available.
Cookies can allow us to analyze your personal preferences, interests or your behaviour when you browse the Internet. They help us to improve your online experience by recording your navigation preferences, analyze the operation of our websites, perform statistical analysis and recommend content to you.
We use the following cookies:
We will ask beforehand if you accept or refuse cookies, if such cookies allow you to be identified, located or profiled.
Many major websites use cookies. Most web browsers are set to accept cookies by default. At your preference, you may modify your browser settings to receive a notification when a cookie is received or to refuse all cookies.
While you are not required to accept cookies, it is possible that certain website functionalities may not work properly if you refuse cookies. Consult the following link for an overview of how to disable or delete cookies in current browsers: https://www.allaboutcookies.org/ .
Is it possible to refuse the collection of personal information
You can refuse to consent to the collection of your personal information. However, doing so could limit our ability to offer you services or sell you products. If you withhold such consent, we will not deny you products or services unless they cannot be provided without such collection. Thus, consenting to our use of your personal information for secondary purposes (such as marketing) is not required.
Do we collect personal information about minors
It is our intention to comply with all applicable laws regarding children’s privacy and advertisements that target them. We do not seek to collect personal information about minors under 17 years of age without the verified consent of the person having parental authority or a tutor. However, if you believe that we do so, please let us know. If we wish to collect personal information about minors under 17 years of age, we will obtain consent directly from a person having parental authority or a tutor, in accordance with applicable laws.
You must be at least 17 years old to use our websites, video games, applications, services and products, except in European countries that use the Pan European Game Information (PEGI) system, where you must be at least 18 years old to use our video games. You must confirm your date of birth before accessing our websites, video games, applications, services and products, but we do not collect that information for other purposes. Your age may also be verified after you gain access.
If you do not meet the age requirement and have accessed our websites, video games, applications, services or products by providing a false date of birth, you must stop using them immediately. If you believe a person has provided us with information to bypass our access restrictions, please contact us immediately.
Do we take decisions based on automated processing of personal information
It is not our intention to take decisions exclusively based on an automated processing of your personal information.
Who can access personal information inside and outside the EnterGameStudio
Your personal information is disclosed only to our authorized authorized persons who have a business need to access it, for example: personnel responsible for providing products and services to our customers. These authorized persons can only access the personal information they require to perform their job functions.
We will only disclose to third parties personal information about you (the type of personal information disclosed is situation-dependent) in the following situations:
What are the roles and responsibilities of personnel with access to personal information
We have informed our authorized persons of their obligation to preserve the privacy of personal information, and we continue to raise awareness about its importance. Our authorized persons can only use personal information pursuant to the terms of this Policy and our other policies.
We have established the roles and responsibilities of our personnel throughout the life cycle of the personal information we hold, from collection to destruction.
How we safeguard personal information
We have implemented reasonable physical, technical and administrative security measures to protect personal information from being lost or stolen, or from being accessed, disclosed, copied, used or modified without authorization. The nature of these security measures varies by the sensitivity, quantity, distribution and format of the personal information collected, as well as by the storage methods used. These measures include:
Where we store personal information and do we communicate personal information outside of the Republic of Belarus
Depending on the nature of the personal information, it may be stored in our offices, as well as in the various computer systems in our offices, in our storage facilities, or in those of our service providers.
Your personal information may be communicated outside of your province or territory of residence, for the purposes described above, including its collection, use, disclosure and storage. In this case, your personal information is also subject to the laws of the jurisdiction in question.
How long we keep your personal information
We retain the personal information we collect for as long as required for the fulfilment of identified purposes, as long as it is reasonable to do so for customer service, legal or commercial reasons. The retention period depends on the purposes and the nature of the information. On the expiry of this period, we permanently and securely destroy or anonymize the information in compliance with applicable legislation.
What are the rules for third party websites, applications and social media sites
Our websites and applications can contain links to third party websites or applications (collectively, “ Third Party Sites ”). By using such links, you will leave our website or application. We provide these links as a convenience. We are not responsible for the privacy practices of Third Party Sites, which are not under our control. Consequently, any personal information transmitted through Third Party Sites is subject to the privacy policy of those Third Party Sites. It is your responsibility to review those policies to ensure your personal information is protected.
We may use Third Party Sites of social media sites (such as Facebook and Instagram). Our social media accounts are public and we do not operate the sites that host them. If you decide to interact with us through one of these social media sites, you must first review their privacy policy.
The personal information provided to us through social media accounts is collected to capture conversations (for instance, questions and answers, comments, “Likes,” and shared tweets) between us and you. It may be used to respond to requests, carry out analyses or create reports and for all other purposes set out in this Policy.
What are your privacy rights and how to exercise them
Subject to the limits and provisions of applicable laws, you have the right to:
If you submit a request to withdraw your consent to use, communicate and store your personal information, how we handle that request will depend on the situation and reasons. Depending on the situation:
In either case, we may be legally required to retain certain personal information.
You may exercise the foregoing rights at any time by contacting our Privacy Officer (see below).
Any such request must contain sufficient details for us to be able to address it. We undertake to respond to any such request within a reasonable period of time, and to the extent possible, within a maximum of thirty (30) days, as set out in the applicable laws. We must, however, first verify the identity of the person making such a request.
We will ensure that your personal information is as accurate, complete and up-to-date as possible for the purposes for which it is used. However, it is your responsibility to advise us of changes to your personal information, such as your contact information.
What is our complaint process regarding the protection of personal information
You may file a complaint with our Privacy Officer (see below) if you believe that we are not complying with our obligations to protect personal information. We will confirm receipt of your complaint, contact you for more information as needed, conduct a confidential investigation, and share its conclusions with you. If your complaint is justified, we will take appropriate measures to correct the situation. If you are unsatisfied with our internal review of your complaint, you can contact the Office of the Inspector for Personal Data Protection under the Ministry of Justice of the Republic of Belarus, which is responsible for the protection of personal information in Belarus.
Who to contact for privacy questions and who is our Privacy Officer
The Privacy Officer of EnterGameStudio can be contacted at:
You can contact our Privacy Officer to exercise your rights, ask questions about our personal information practices or file a complaint about the protection of personal information.